The South African Social Security Agency (SASSA) has condemned the illegal sale of queue positions at its offices, describing it as exploitative and unlawful.
According to the South African Government News Agency, SASSA CEO Themba Matlou said the trend is a serious concern, particularly as it targets vulnerable beneficiaries who rely on social grants for survival.
Matlou said the exploitation of elderly people and persons living with disabilities is especially troubling and warned that decisive action will be taken against those involved, including any officials found to be enabling the practice.
“We take serious exception to these acts as they occur at the doorsteps of our offices and create an impression that we are complicit,” said Matlou.
SASSA has committed to strengthening security measures and working with law enforcement to curb the practice and ensure accountability.
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The agency acknowledged ongoing service delivery and queue management challenges at some offices, noting that these can create opportunities for exploitation.
To address this, SASSA is improving its queue management systems to ensure fair and orderly access. Priority channels for the elderly, people with disabilities and other vulnerable groups will also be reinforced.
Beneficiaries are encouraged to use digital services, including the eLife Certification system, which allows users to verify their details online without visiting offices.
This is expected to reduce congestion, waiting times and transport costs.
As SASSA marks 20 years of providing social assistance, the agency reaffirmed its commitment to delivering services in a dignified, efficient and accessible manner.
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