The Gauteng Office of Consumer Affairs (GOCA) has congratulated the matric Class of 2025.
According to statistics from the Department of Basic Education, of the 125 513 learners who passed their matric examinations in Gauteng, only 67 861 achieved Bachelor’s passes, which grant entry to universities.
GOCA stated that the situation may result in consumers resorting to alternative academic institutions for learners who obtained Diploma or Certificate passes.
GOCA’s director of education, awareness and stakeholder relations, Milly Viljoen, has urged consumers to verify the accreditation of such alternative institutions with the Department of Higher Education and Training (DHET) and to read the terms and conditions thoroughly before signing any agreement in order to avoid being scammed or receiving services that are inferior to what was agreed upon or promised by the institution.
Under the Consumer Protection Act (CPA), suppliers may impose cancellation penalties for fixed-term agreements.
Viljoen said it is important for consumers to read and understand the terms and conditions governing the cancellation of study fees or accommodation lease agreements before signing.
“Should a consumer sign a three-year fixed-term contract and later decide to change a training institution or accommodation before the end of the term, they may be liable for termination penalties,” advised Viljoen.
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Viljoen provided the following tips for students:• Do not be influenced by the name or location of a training institution, or misled by unofficial social media posts. Verify through official channels whether the institution is approved by the DHET before signing any agreement or making payment. If possible, visit the institution in person to assess the facilities and student support services.
• Ensure the qualification offered by the institution is registered on the National Qualifications Framework (NQF) – Ask which SETA, university, or professional body recognises the course.
• Avoid pressure tactics – be suspicious if you are told to “pay immediately” to secure a place. Pay into official accounts only; never pay fees into a personal bank account. Avoid cash payments to ensure payment traceability.
• Avoid committing to long-term fixed contracts or lease agreements. Instead, renew contracts annually to minimise the risk of paying penalty fees should you terminate the agreement early.
• Carefully read and make sure you fully understand the terms and conditions of your contract/lease agreement before committing to it.
• Adhere to all the stipulations of the signed agreement to avoid cancellation or penalties.
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